The fast casual chain created the roles of chief growth officer and chief communications officer as it prepares for the launch of a loyalty program and the departure of CMO Jay Livingston.

Following a record-breaking quarter, the brand will soon focus on updating restaurants, many of which haven’t been redesigned in decades.

The sports bar chain, which is now publicly traded, leans on its menu diversity, service model and alcohol mix to target $1 billion in sales.

A host of changes to stores and operations could help Starbucks escape its sales trouble, and executives are already planning the company’s next move.

Convenience, ease of customization and the ability to earn rewards were top reasons customers preferred first-party channels, per an NCR Voyix report.

Value-oriented ads and marketing for its Triple Dipper menu boosted the chain’s traffic by nearly 20%, driving a record-breaking quarterly performance.

A shift away from discounting and a 30% reduction in SKUs could refocus the brand’s identity and premium market positioning ...

The company hired a new CFO, chief customer officer and chief technology officer to help the chain expand, boost brand ...

The new version of its robotic fry station, which White Castle is testing, is more expensive than, but half the size of previous iterations.

Long-term trends in consumer preference have put fast casual chains in a position to leverage price sensitivity, digital touchpoints and an appetite for human connection.

CEO Brain Niccol said the company created the roles of North America chief store officer and chief store development officer as part of the chain’s new operating model.

After Chapter 11 helped the chain reduce its debt and improve efficiency, it will add street tacos and refresh its stores to ...